Answers to your questions about your QuickBooks order + more.

General Questions about your Order

• How long will it take to process my QuickBooks software order?

  As a QuickBooks Solution Provider, we order the software from Intuit directly.  As you are planning your installation, allow 1-2 business days for your QuickBooks software order to be processed. 

  Once your order is processed, Ability Business will send you an email with your product license and additional information including QuickBooks secure download link page.

• How long will it take my hardware order to arrive?

  The average ship time for QuickBooks Point of Sale Hardware is 5 to 15 days business days. 

   

• Where do you ship from?

  QuickBooks Point of Sale hardware and supplies are shipped from Intuit directly.

• Do you offer international shipping?

  At this time, hardware and supply orders are only shipped inside the domestic U.S., Alaska, and Hawaii. 

• What is your return policy?

  Intuit Software Returns

  QuickBooks Desktop Financial and QuickBooks Point of Sale Desktop software may be returned within 60 days from the date of your order. 

  A Return Merchandise Authorization (RMA) must be obtained before returning your QuickBooks Software.  

  Once the return has been processed, your licensing keys will be deactivated by Intuit and you’ll no longer be able to use the software. 

  Ability Apps Returns

  All Ability Business Software, Addons, and Apps carry a 60 day return period.  Most Ability Apps have a 30-day trial.  Take a test drive and download here.

  POS Hardware Returns

  1. Hardware that is opened can not be returned.  
  2. A Return Merchandise Authorization (RMA) must be obtained before returning any hardware. 
  3. All INTUIT® POS hardware carries a 30-day return period with no restocking fee.
  4. ALL OTHER POS HARDWARE carries a 30-day return period with a 20% restocking fee. You cannot return any product after 30 days. 
  5. The return period begins on the date the order is placed. 

  Intuit POS Supply Returns

  Per our return policy, Intuit POS consumables, like receipt paper and inventory labels/tags, are not returnable.