How Ability Business Helped Borrego Outfitters Find the Perfect Fit with Lightspeed POS

Many small retail companies struggle to find software that fits their business case. It can be difficult to find a solution that works but doesn’t go overboard and is affordable—at the time of implementation and in the future as the business grows and changes. At Ability Business, we believe in one core philosophy: creating tailored solutions that fit our customers’ needs. This customer success story with Borrego Outfitters exemplifies this approach and illustrates why we are a trusted partner for small businesses.

Understanding Borrego Outfitters Needs

Borrego Outfitters, a casual lifestyle store that has been in operation for over twenty years, faced a significant challenge when they learned that QuickBooks Desktop POS would be discontinued. With a diverse inventory of over 20,000 products—from clothing and footwear to gourmet foods—they had a few key needs that needed to be addressed:

1. They needed a new point-of-sale (POS) system to manage their retail and online operations with their large inventory.
2. A smooth data migration from one system to another was incredibly important to them.
3. Their new POS system needed to integrate with WooCommerce to manage inventory efficiently.

The Search for the Right Retail Solution

Borrego Outfitters began their search by exploring Shopify, as many businesses do. However, because Borrego was both an online and brick-and-mortar business, they quickly realized Shopify was not a good fit.

 At this point, Borrego Outfitters came to Ability Business for help. We directed them toward our partner, Lightspeed, an ecommerce POS system designed to centralize inventory, order management, and pricing. Lightspeed was able to provide them with both online and brick-and-mortar retail management and was a better fit for their needs overall.

Using Lightspeed’s product management features, Borrego Outfitters managed its catalog more efficiently, eliminating data errors and missing inventory. Lightspeed also integrated with WooCommerce, simplifying its online operations and eliminating the need for additional middleware.

Finally, Lightspeed provided a more reliable checkout process, improving customer experience and eliminating process headaches.

For the migration from QuickBooks Desktop POS to Lightspeed, Borrego Outfitters was concerned about data security and migration and how long it would take. In the end, the migration process was smooth and collaborative with both the Lightspeed and Ability Business teams.

Why Choose Ability Business?

At Ability Business, we pride ourselves on being more than just a service provider. Our philosophy centers around finding the right fit for each customer. We take the time to deeply understand our clients’ needs, ensuring that we offer transparent, effective solutions. Our dedicated team, which includes developers who understand both backend complexities and end-user needs, is here to support you through every step—from installation and implementation to ongoing training.

Ability Business has partnered with Shopify and Lightspeed to provide solutions for our clients, in addition to our Ability POS apps and Ability Financial exchange sync.

For small retailers like Borrego Outfitters, partnering with Ability Business means gaining a reliable ally dedicated to helping you thrive in today’s competitive landscape. We are here to provide small retail businesses with easy-to-use and scalable tools to meet their growing needs.