Ability Business Terms & Conditions

Welcome to Ability Business Terms & Conditions, where clarity and transparency form the cornerstone of our services. By accessing or using our website, you acknowledge and agree to abide by the terms and conditions outlined herein. These terms govern your relationship with Ability Business Terms and Conditions, including but not limited to the use of our website, Ability POS Apps, Ability Financial Exchange, support & training services, the purchase of QuickBooks Software and any transactions conducted through our site & consultation. It is imperative that you carefully read and understand these terms before proceeding further. If you do not agree with any part of these terms, you must refrain from using our website and services. Your continued use of the site constitutes acceptance of these terms in their entirety. (Updated 2024-02-07 AB)

We accept the following payment methods: VISA, MasterCard, Discover, American Express, PayPal, Electronic Check (ACH), Paper Check, Wire Transfer. No Refunds On Wire Transfer — Exchange Only.
Pricing: Any promotional pricing for Intuit QuickBooks products or bundles may require us to submit your information to Intuit QuickBooks Payments. Pricing & promotions are valid until quote expiration date.
Returns:
1. A Return Merchandise Authorization (RMA) must be obtained before returning any products.
2. All Intuit QuickBooks Financial software and Intuit QuickBooks Point of Sale Desktop software may be returned within 60 days from the date of purchase. This includes QuickBooks Pro Plus, QuickBooks Premier Plus, QuickBooks Enterprise, QuickBooks Mac Plus, QuickBooks Accountant, QuickBooks Desktop Point of Sale software.
3. QuickBooks Online, Intuit QuickBooks Payroll, and Intuit Field Service Management are not eligible for the 60 Day Guarantee, but your subscription must be canceled within 30 days to prevent any charges.
4. Consumables (paper, labels, etc) are non-refundable.
5. All QuickBooks Desktop Point of Sale hardware carries a 30-day return period with no restocking fee. Hardware that is opened can not be returned.
6. If Ability Business purchases any of your unneeded accessories from an Intuit Hardware Bundle, you may not be able to return the bundle to Intuit and there is a 20% restocking fee.
7. ALL OTHER HARDWARE carries a 30-day return period with a 20% restocking fee. You cannot return any product after 30 days.
8. All ABILITY BUSINESS SOFTWARE and ADDON products (Ability POS Apps) carry a 60-day return period with no restocking fee.
9. The Ability Financial Exchange One-Time Onboarding Fee is non-refundable.
10. The return period begins on the date the order is placed.
Renewals: Any subscription product (Ability Consignment, Ability Scale,) will be automatically renewed on the expiration date, using the payment information provided on file. If you need to update your billing information, please contact our office.
Authorizations:
1. For Credit Cards: As the credit card holder, You also authorize Ability Business Computing, Ltd. to charge my credit card for future purchases verbally (or written) approved by you or your designated staff. Your completion of this authorization form helps us to protect you, our valued customer, from credit card fraud. Ability Business Computing, Ltd. will keep all information entered on this form strictly confidential.
2. For Electronic Check/ACH: You authorize Ability Business Computing, Ltd. to initiate either an electronic debit or to create and process a demand draft against your bank account for future purchases verbally (or written) approved by you or your designated staff. Ability Business acknowledges that the origination of ACH transactions to your account must comply with the provisioning of United States law.
Ability Business will provide you and your staff as little or as much support as you require. See our Standard Engagement Letter for more details.
All support services are prepaid and support is billed in 6-minute (0.1 hour) increments. We suggest purchasing a 3-hour block of time that is available on your account. Time that is not used remains on your account for future use. If you have any questions regarding your invoices, please bring them to our attention.
Intuit Software End User License Agreement
1. QuickBooks Desktop Point of Sale V19: Subject to Intuit’s discontinuation policy, Intuit will provide support for QuickBooks Desktop Point of Sale 19.0 Software until July 31, 2023. After July 31, 2023, Intuit will no longer support the QuickBooks Desktop Point of Sale 19.0 Software, provide updates and enhancements, including security related updates, or online or other services. More information about the discontinuation policy relating to the Intuit Software is available here. Ability Business will continue to support QuickBooks Desktop Point of Sale software after this date.
2. QuickBooks Desktop Point of Sale discontinuation article. (Updated 2024-02-07 AB)
3. QuickBooks Desktop 2020: After May 31, 2023, access to add-on services will be discontinued for QuickBooks Desktop for Windows 2020. This includes all versions of QuickBooks Desktop Pro, Premier, and Enterprise Solutions v20.If you don’t use any of the add-on services in QuickBooks Desktop 2020, your product will continue to work for you. You won’t be able to subscribe to live technical support or any of the other Intuit services that can be integrated with QuickBooks Desktop. Also, discontinued versions won’t receive the latest security patches and updates.
4. QuickBooks Desktop 2021: Software Licensed on a Standalone Basis. If you purchased your license for QuickBooks Desktop software by making a one-time, upfront payment at retail or directly from Intuit and not under a Subscription, you are entitled to receive: (i) access to the features of the specific version of the QuickBooks Desktop software product and version purchased; and (ii) Updates and Enhancements to the QuickBooks Desktop software on a when-and-if available basis through the then-current support discontinuation or end date for the particular QuickBooks Desktop software version, which for QuickBooks Desktop 2021 is May 31, 2024
5. QuickBooks Desktop 2022: Software Licensed on a Standalone Basis. If you purchased your license for QuickBooks Desktop software by making a one-time, upfront payment at retail or directly from Intuit and not under a Subscription, you are entitled to receive: (i) access to the features of the specific version of the QuickBooks Desktop software product and version purchased; and (ii) Updates and Enhancements to the QuickBooks Desktop software on a when-and-if available basis through the then-current support discontinuation or end date for the particular QuickBooks Desktop software version, which for QuickBooks Desktop 2022 is May 31, 2025
6. QuickBooks Desktop 2023: QuickBooks Desktop Subscription versions. During your active Subscription term, you are entitled to the applicable QuickBooks Desktop Software, Updates and any Upgrades (if or when available) to the Software. When your Subscription terminates or lapses, you will lose your license to use the QuickBooks Desktop Software.
7. QuickBooks Software 2024: QuickBooks Software Subscriptions & Services, End User License Agreement for QuickBooks Software (US). (Updated 2024-02-07 AB)
Modifications: Hand-written modifications to this agreement will not be honored.
With an Intuit QuickBooks Desktop Point of Sale Merchant Account, the total sale amount of the transaction will be populated in the credit card processing pin pad. Conversely, if a different merchant provider is used other than Intuit QuickBooks Desktop Point of Sale Merchant Services, then the total amount of the transaction will not be populated without a third-party app. Therefore, the pin pad and the third-party app is the sole responsibility of the merchant services provider selected to process credit card payments.
Ability Financial Exchange (AFE) is a monthly subscription-based software as a service (SaaS) charged each month in advance. If payment is not received by the due date, we reserve the right to assess a monthly service charge equal to 1.5% of all fees which are past due. Contact us at 866-992-2454 to update your payment information.
1. Cancellation of Subscription. In the event that you would like to cancel the subscription you must inform Ability Business of your intention to cancel the subscription at least seven (7) days before the next scheduled payment in the billing cycle to avoid being charged for the following month.
2. The Ability Financial Exchange Onboarding Package is a one-time fee and includes an Ability Team Member assisting with importing list data and configuring the sync tool with QuickBooks software. The team member will review connection options and discuss how the tool works with QuickBooks Desktop Point of Sale. The onboarding fee is non-refundable.
3. If you have an existing QuickBooks Desktop Point of Sale file, a team member will help export that list data. We recommend that you cleanup the list and parse out old unwanted inventory, customers, and vendors. The list data Includes:
  1. Customer List
  2. Item List
  3. Vendor List
4. If you are coming from another POS system, list data must be provided to the Ability team member in an Excel spreadsheet or the Excel Template provided by Ability Business. Team members will provide general guidance on item account mapping but will not perform any mapping of any kind.
5. Requirements and/or limitations apply for the specific version of QuickBooks Financial software to be connected with QuickBooks Desktop Point of Sale:
  1. Ability Financial Exchange for QuickBooks Online
    1. QuickBooks Online Advanced or QuickBooks Online Plus (US Version), are required. QuickBooks Online Simple Start and Essentials are not compatible.
    2. Multiple Locations: Ability Financial Exchange with Full Item Detail does not support QuickBooks Desktop Point of Sale Multi-Store features like transfer slips, store exchange, location inventory tracking, etc..
      1. In order to use the solution, you will need individual QuickBooks Online Subscriptions to track inventory separately in multiple locations.
    3. A New Company File is created in QuickBooks Point of Sale. (Please note: when creating a new QuickBooks Desktop Point of Sale company file, the existing company file of historic data is not included and cannot be migrated – this historic data includes permissions & settings, sales history, open purchase orders & history, receiving history, open sales, work, and layaway orders & history, current reward status & history, current employee list, status & history)
    4. Limitations and/or exclusions:
      1. Multiple Sales Tax Locations are supported WITH certain restrictions. Discuss your tax needs with us.
      2. QuickBooks Desktop Point of Sale
        
        Style Matrix: Styles do not sync.
        
        Assembly and Group Items do not sync.
        
        Since QuickBooks Online doesn’t use Assembly or Group items, these two item types in QuickBooks Point of Sale should not be used. AFE doesn’t support them.
      3. QuickBooks Online Features
        
        Bundle Inventory Type
      4. QuickBooks Online & QuickBooks Desktop Point of Sale features that do not sync:
        
        Employee List does not sync to QuickBooks Online
        
        Employee Time Tracking does not sync to QuickBooks Online
        
        Employee Security Levels do not sync to QuickBooks Online
        
        Mapping QuickBooks Online Price Rules to QuickBooks Point of Sale Price Levels
    5. Only 1 Price syncs.
    6. It is not recommended to use the QuickBooks Desktop Point of Sale Mobile Sync with GoPayments with AFE (Ability Financial Exchange). Best practice is to use the QuickBooks Online App.
  2. Ability Financial Exchange for QuickBooks Desktop
    1. QuickBooks 2014 or later – Enterprise, Premier, Pro
    2. Dedicated QuickBooks Computer & License for AFE sync to run 24/7
      1. AFE (Ability Financial Exchange) does not need to run 24/7 – but it’s a good idea.
    3. QuickBooks Desktop Point of Sale Multi-Store requires QuickBooks Enterprise with Advanced Inventory for inventory site tracking per store.
    4. QuickBooks custom fields for QuickBooks Desktop Point of Sale fields.
      1. Item Number (Required)
      2. Department Name (Required)
      3. ALU
      4. Size
      5. Attribute
      6. Manufacturer
      7. QuickPick Group
      8. Other
    5. An Intuit Payment Account for Payment Reconciliation.
    6. QuickBooks Desktop & QuickBooks Desktop Point of Sale features that do not sync:
      1. Employee List does not sync to QuickBooks Desktop
      2. Employee Time Tracking does not sync to QuickBooks Desktop
      3. Employee Security Levels do not sync to QuickBooks Desktop
      4. Mapping QuickBooks Enterprise Advanced Pricing to QuickBooks Point of Sale Price Levels
    7. You cannot create/build Assembly Items in QuickBooks Point of Sale. Assembly Items can be built in QuickBooks Enterprise and then synced to POS as an Item to sell.
    8. Sales Tax is configured in QuickBooks.
    9. Global POS company preferences are selected & configured in Ability Financial Exchange for all locations.
    10. Pricing & Price Level
      1. Update pricing in QuickBooks Desktop.
      2. Create Price Levels in QuickBooks and map the levels in AFE to use with QuickBooks Desktop Point of Sale.

Ability Business Terms & Conditions, Addendum – 9/20/2023

Support Services for QuickBooks Desktop Point of Sale*

Support services are provided for older, discontinued versions including QuickBooks Desktop Point of Sale v18, v12 (2015), v11 (2013), v9, v8, v7, v6 and earlier.
Support services will be provided for QuickBooks Point of Sale v19 which is set to be discontinued on 10/03/2023 by QuickBooks. Read more here.

Support Services for QuickBooks Desktop*

Support services are provided for older, discontinued versions of QuickBooks Desktop Financial Software.

*Professional Undertaking: Our goal is to provide you with quality consulting & support services, on schedule and at a reasonable cost. Using our professional judgment, we will endeavor to assign work on your behalf to those consultants, analysts and developers that we deem appropriate under the circumstances. Although we will do our best to serve you effectively, we cannot guarantee success on any given project or endeavor. Nor do we guarantee that any particular result will be attained by us.